Average Reviews:
(More customer reviews)I recently purchased this product from Amazon. I had VERY high expectations for this product since I have owned one for over 25 years (Since about 1980). The first one I accidentally dropped and broke one of the rods a few weeks back. Rather than just purchase a replacement rod (Which is what in hind site I should have) I selected to purchase the gourmet 4 rod version in order to get the MED as well as the Fine rod I broke.
Once again the original one I had was absolutely the best sharpener I had ever owned, but will now never purchase again due to customer support.
The replacement rods were not rounded off, just straight cuts therefore cheaper to make, They don't fit into receptacle as well You can move them about 5-7 degrees(about 3/4 of an inch of movement. in all but 1 of the holes, they were oversized compared to the rods.
The holes in the base of the wood were NOT Correct angles, and the holes were over drilled as to cause the required angles to be incorrect 5-7 degrees off, you could move the sticks about 1/2-3/4 inch in each direction. This also caused the sticks to rotate and move while attempting to sharpen the knife (Not good if you want a razoe edge to slice with).
I contacted Lanskey and they told me that they would not pay for the return shipping or even give me a replacement. I would have to pay for all transfers to them.
All I wanted them to do was send me out a replacement piece of WOOD. WOOD! .Not the sticks, just the wood correctly drilled.
She told me that they wouldn't do that unless I sent the entire thing back AT MY EXPENSE.
There fore I am giving this sharpener a 1 rating because of Lansky customer support.
I wish they had simply replaced the improperly drilled piece of wood that would have cost them maybe 1.00, but they didn't and lost a very old customer.
So much for customer focus and returning customers of 25+ YEARS. And now I will have to contact the dozens of people that I had recommended this sharpener to and tell them to NOT purchase a good product since they can expect NO customers support from the manufacture.
Gerry Richardson
Competition BBQ team THEREFORE I WOULD GO SOMEWHEREELSE TO GET A SHARPNER Not Lansky. I have returned this to AMAZON as defective due to the incorrect drilling of the holes.
Click Here to see more reviews about: Lansky 4 Rod Gourmet Crock Stick Sharpener
The 2-Stage sharpening system features a solid hardwood base, permanent handgaurd and integral snap-in rod storage under the base.
Buy cheap Lansky 4 Rod Gourmet Crock Stick Sharpener now.
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